We ordered our AGA, waited 2 months for delivery,. The week before delivery we were told they wouldn't be able to deliver, even though for 8 weeks they said delivery would not be an issue - we sent photos and dimensions as requested and were assured the whole time it would be ok. When we questioned why a week before was it suddenly an issue, we had no explanation other than `we cant do it`. UTTERLY DISAPOINTING, we had bespoke oak units specially fitted for the AGA. So BEWARE future buyers. I think the girls in the office are happy to take the order, but they clearly outsource the delivery of the cookers.
18:56 15 Oct 19
We received an absolutely excellent service. The AGA we purchased (traditional gas fired two oven model) was closer to “as new” condition than we ever could have hoped for. Our installers - experienced AGA installers with 58 years of experience between them - commented as to how high quality the refurbishment has been. I can’t imagine how a brand new model could give us much more considering what we have purchased is a mk-III spec with components that are only a few years old. Everyone I spoke to at Range Exchange was extremely helpful and pleasant. I wouldn’t hesitate to recommend them.
15:51 14 Oct 19
For anyone agonising over whether they should buy a reconditioned AGA read on....I had the same misgivings, but the massive cost saving over a newoven prompted me to look closely at my options.I finally chose Range Exchange because I read their reviews, liked their quote and felt confident , after speaking to their staff, that they would deliver.What a great decision! Range Exchange went Above and Beyond!!They delivered a fantastic product (like new), on the day they promised, and took care of the fitting details too!!I'm absolutely thrilled with my reconditioned Aga and the fantastic savings we made!! Thanks to Range Exchange team, you did a marvelous job!!Steve Evason
17:22 26 Sep 19
Excellent experience selling my Aga to these guys, everyone from the folk I spoke to on the phone to the guys who collected the Aga today was extremely helpful & it was lovely dealing with such a lovely family business. Would highly recommend
17:35 28 Aug 19
Absolutely amazing service . From the office to delivery. I forgot to order the engineer the company with no hesitation took the parts back organised the engineer for me to coincide with when they could redeliver . there was no extra charge and all done with exceptional customer service. Cant recommend enough. If like me you were considering new there is really no need this is just as good in all departments
16:45 01 Jun 19
The stove was fitted and commissioned today and I must congratulate Range Exchange for supplying me with such a brilliant piece of engineering. As I look at it now having watched its progress from a pile of pieces I am utterly amazed at the attention to detail with the finished item, a top quality product at a fraction of the price of a new one. Very well done to you! - Stan Atkinson
10:24 29 May 19
What an amazing level of customer service.From the initial conversations to the final delivery & fitting was just fantastic.Having recently moved from London to Kent I was fully prepared for the London experience of uninformed , missed delivery , wrong product so imagine my surprise when I got what I ordered , when I needed it at the price I wanted and that's even after I changed the colour half way through my order.The sales , delivery and fitting was so stress free , all businesses should be run like Range Exchange.
10:44 01 Nov 18
Wow I have been let down at great cost by Loyd Hitchmough of Range Exchange this week. A date three or four weeks ago was set to purchase and remove my aga by Loyd. He said he would call the day before to re-confirm. I didn't receive that confirmation. After a couple of emails and phone messages from me, he calls on the day to say his guy would be coming. He then called later to say his guy was late and then he couldn't come at all. We agreed that we could come the next morning.... Which came, and I received a text message from Loyd again saying he can't come 'because the workshop have sent him to Cornwall'. I then asked if it could be re-arrange a third time (at great inconvenience to us... ) And I got a short text back saying 'sell it to someone else'. Loyd knew the removal of this AGA was time sensitive to us because we have house renovations starting within days.He has caused us massive inconvenience and it now means we will have to pay someone at very short notice to dismantle it, when we could have organised another buyer weeks ago.
09:08 18 Oct 18
This Company were an absolute pleasure to deal with, I couldn't recommend them highly enough. All correspondence was efficiently answered, and technical knowledge was given in order to ensure all the kitchen dimension were correct before install. The fitting team were efficient, and provided a great overview of the AGA once installed. I would recommend this company in heartbeat to anyone wishing to buy a reconditioned AGA. Ours looks brand new. We are so very pleased, as you might be able to tell. Thanks again. Jonathan Carty
11:15 29 May 18
range exchange were superb from point of sales/advice and fitting.everything went like clockwork and the fitters were very professional you always take a chance ordering on the net but i can highly recommend them and theres no upfront cost.well done all at range exchange and a special mention to harry the driver who checks everything is on site for you
06:54 21 May 18
We initially had significant issues with the Aga we bought (total control) but Loyd ordered the new parts at huge expense to them and fitted them. The Aga seems to be working beautifully now. Thank you for resolving this problem.
07:57 12 May 18
Hi Folks. If you have any doubts when considering placing an order with "Range Exchange" then DONT.I've had three cookers from this company over the years, each time I renovate a property the first thing I do is give them a call, Fantastic value for money and great professional people to deal with. A real pleasure. Looking forward to my next purchase.
13:49 04 May 18
I bought my second Aga from Range Exchange in March and I can’t say anything but good things about this company. Their customer service is fantastic and the products themselves true to description. Whem buying from them it’s never been anything but a stress free process. Highly recommend!
19:44 02 May 18
21:01 01 May 18
Thanks so much Range Exchange! I love my Aga! It really is the heart of the kitchen providing a lovely warm comfort to all family members and visitors. Professionally fitted and a pleasure to deal with! X
20:45 01 May 18
I’ve recently moved out of a busy heptic city lifestyle, trying to reconnect with my partners and my rural lifestyle. We both agreed, that nocountry kitchen is complete without an Aga range cooker! Range exchange have been so fantastic to deal with. They’re welcoming approach and fantastic knowledge of product have made our transition back to country roots so fantastic! We had been watching the website for a while, waiting for a product that suited us. When we did have any enquirises, the staff were so precise in opinion and suggestion, it really helped and guided us to deciding on the best option for our home. I thank the team massively for the help and guidance along the way! Kind regards
20:25 01 May 18
Nothing was too much trouble! As this was our first Aga we had lots of questions and the sales team at Range Exchange were extremely informative and courteous to deal with. The delivery team were also extremely professional and gave us the chance to check the cooker over before we made payment. All in all a very pleasant experience, thank you!
20:00 01 May 18
Range Exchange provided us with a very personalised service and helped guide us towards the Aga which suited our requirements best. The cooker itself is everything we hoped for, it’s reliable, efficient and looks beautiful!
16:08 01 May 18
I am delighted with my Aga! the whole process was straight forward from the start to finish. Many thanks for your help, communication and excellent service!!
16:04 01 May 18
Thank you Range Exchange for my lovely 3 oven Aga, it really is the focal point of my new kitchen! I have no hesitation in recommending Range Exchange to anyone who wants a great AGA cooker at an even better price. Thanks to Charlotte and the team for their expert help and professional service. :-)
16:01 01 May 18
What a difference to my kitchen, my cooking and my life. Range Exchange have been brilliant and even found the AGA colour to match my kitchen. Every woman needs one and i would definatly use this company again and will be telling all my friends. I am a very happy customer indeed.
15:18 01 May 18
I am absolutely delighted with my fabulous new Aga ....it looks lovely in my kitchen and you just can't tell that it is reconditioned. Also, the staff at Range Exchange are extremely helpful and it is obvious that they know their product. The whole process was handled in a smooth and professional manner. Would highly recommend.
15:08 01 May 18
As a Dutchman with our holiday home in Geurnsey, it was our wish to place a real aga cooker in the kitchen.The contact and the service was just as great as the Aga.Thank you very much, I will recommend you to everyone who also wants to buy an Aga.John & Nicole
21:19 26 Apr 18
We bought our aga from Range Exchange a couple of months ago, and both my wife and I are exceptionally pleased, not to mention our now very toasty dogs. Not only does the cooker look fantastic, Range Exchange were an absolute joy to deal with. Thanks!
17:27 26 Apr 18
We recently purchased a reconditioned 4 oven Gas Aga from Range Exchange, who went above and beyond to provide us with such an excellent service throughout. The cooker looks as good as new, and is the best second hand purchase we have ever made! Thank you once again to the Range Exchange Team, you have all been exceptional.
16:22 26 Apr 18
I would just like to thank Range Exchange for their excellent advice and service. Having used a rayburn cooker for the last year and being not at all impressed, they advised the best route for myself to go down and delivered an excellent 13amp aga cooker meeting all of my requirements. Best change we ever made! Would highly recommend